Velvet Taco 4+

app automatically adds tips

The app automatically adds a 20% tip then conveniently hides it at the bottom of the page with no indication that it’s even been applied to your order. Don’t bother with the arrogant “sounds like you didn’t scroll all the way down” response either. It’s 100% misleading, not to mention bad UX to have the place order button appear before it shows your subtotal.

Update: they adjusted the tip section to be more upfront. Thank you for listening to feedback! Updated review to 5 stars

Developer Response ,

Thank you for reaching out and providing the feedback! We sincerely apologize for any inconvenience or frustration you have experienced. We have heard your feedback and are working on a solution. Can you please reach out to us directly at velvettaco@thanx.com? We would love to help you resolve any issues you may have experienced.

Smooth & seamless UX took me by surprise!

It’s worth noting for this reviews sake, that I’m a web developer & UI/UX designer of 11 years. SO- first off, the menu could use some work— more info and *larger pictures* pls! Here’s why I’m reviewing— ya know how nearly every app has the same rompey annoying steps you have to take to “register for an account”? You’re usually required to do so before being granted access to do that one thing you downloaded the app to do in the first place, which is especially irritating when your goal is FOOD. Velvet Taco friggen GETS IT!
The way the steps of ordering and registration are structured is seamless— order first, and then it walks you through a brisk input of a password. It’s so seamless that I didn’t even notice I had already finished the otherwise usually daunting task of inputting all of my info + CC. It wasn’t until
I was prompted to create a password that I realized what had just happened!
I know this is probably a stupid review to most of you, but as a web professional, I’ve never experienced an app that’s created such ease in the account registration process, as Velvet Taco just did.

Don’t use for deliveries!

I used to use this app weekly to order but something changed recently and now they no longer offer any means of contacting the courier service. I recently ordered and after 40 minutes the status didn’t change and the only contact info I was provided was the restaurant, which had no idea what the deal was. The delivery time the app showed was 10 minutes in the past so I ended up just driving to the store to pick it up myself and then never received a partial refund for the order. I later contacted Velvet Taco directly using their contact us form and never heard back… super disappointing. Save yourself the trouble and use another delivery app!!!

Edit: I sent an email per the dev’s request and was promptly told to submit feedback through the “Contact Us Form”… ya know… the one I was ignored from. Don’t support this company, they clearly do not care.

Developer Response ,

Thank you for reaching out and providing the feedback! We sincerely apologize for any inconvenience or frustration you have experienced. We have heard your feedback and are working on a solution. Can you please reach out to us directly at velvettaco@thanx.com? We would love to help you resolve any issues you may have experienced.